Returns & Exchanges

At The Parfums, we want you to be completely enamored with your signature scent. If you are not satisfied with your purchase, we offer a 30-day return policy for unopened and unused fragrances in their original packaging.

1

Initiate Your Request

Contact our concierge team at [email protected] with your order number and the reason for your return to receive a return authorization.

2

Secure Packaging

Place the item in its original, unopened box and wrap it securely in protective packaging to ensure the delicate glass bottle remains intact during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided by our team and attach it clearly to the outside of your package, ensuring any old labels are removed.

4

Receive Your Refund

Once our olfactory experts inspect the returned item, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing